Recovering from ransomware doesn't guarantee an MSP will retain its clients, especially when delays, poor communication, and unexpected costs undermine trust. Kaseya examines how disconnected recovery tools create these problems and how integrated workflows can improve response times, transparency, and client retention. [...]

Ransomware groups are increasingly targeting backup infrastructure to eliminate recovery options and increase pressure on victims to pay. Kaseya explains why organizations need isolated, immutable, and regularly tested backups that attackers cannot easily reach. [...]