Oct 27, 17:16 CET
Resolved - This incident has been resolved.
Oct 27, 16:22 CET
Investigating - Some Proton VPN servers are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
Oct 22, 09:00 CEST
Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 16:03 CEST
Scheduled - On Thursday, October 22nd, between 8:00 am and 9:00 am CEST (UTC +2; EDT -6), we’ll conduct scheduled maintenance to strengthen our infrastructure. For up to 60 seconds during the intervention, Proton Mail and Proton Drive users may experience availability issues (e.g., inboxes and volumes will appear read-only).
Thank you for your understanding!
Oct 15, 09:00 CEST
Completed - The scheduled maintenance has been completed.
Oct 15, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 15:05 CEST
Scheduled - On Thursday, October 15th, between 8:00 am and 9:00 am CEST (UTC +2; EDT -6), we’ll conduct scheduled maintenance to strengthen our infrastructure. This maintenance will be batched into two separate downtime windows. For up to 60 seconds during each of the 2 interventions, Proton Drive users may experience availability issues (e.g., volumes will appear read-only).
Thank you for your understanding!
Oct 9, 09:00 CEST
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 17:28 CEST
Scheduled - On Friday, October 9th, between 8:00 am and 9:00 am CEST (UTC +2; EDT -6), we'll conduct scheduled maintenance to strengthen our infrastructure. For up to 60 seconds during this time, all Proton services will be unavailable. Thank you for your understanding!
Oct 8, 09:00 CEST
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 17:27 CEST
Scheduled - On Thursday, October 8th, between 8:00 am and 9:00 am CEST (UTC +2; EDT -6), we'll conduct scheduled maintenance to strengthen our infrastructure. For up to 60 seconds during this time, all Proton services will be unavailable. Thank you for your understanding!
Oct 2, 20:11 CEST
Resolved - We've now updated both the Proton Meet and Proton Mail MacOS desktop apps. If you're still receiving a pop-up on your device, please update to the latest version of the desktop apps. Once again, we apologize for any inconvenience this has caused.
Oct 2, 18:51 CEST
Update - Dear Proton community,
On Friday, October 2, 2026, an issue with Apple's developer program caused Proton Mail for Mac and Proton Meet for Mac to stop opening on macOS for some users. MacOS also incorrectly flagged them as malware in some cases.
Your data and accounts are safe. The apps were not compromised, and the malware warning was a false positive. While we continue to work with Apple to resolve the situation, we have also released new versions of the apps to work around the problem for affected users. If you find that either Proton Mail for Mac or Proton Meet for Mac fail to open, you may need to download and install the app again from the links below.
We apologize for the inconvenience.
- Download Proton Mail for macOS from https://proton.me/mail/download
- Download Proton Meet for macOS from https://proton.me/meet/download
Stay secure,
The Proton Team
Oct 2, 16:54 CEST
Investigating - Some users on MacOS may be seeing errors stating that our Proton Mail & Proton Meet apps are qualified as malware. This is an error, there is no actual malware threat, and we're working together with Apple to restore functionality for our MacOS users.
For context, earlier today one of our developer accounts with Apple was revoked for unknown reasons, causing previously legitimate apps to be blocked at the operating system level on MacOS. In the meantime, we recommend using the webapps. Apologies for the disruptions caused by this, we will communicate further once we have more information and updates.
Sep 6, 08:00 CEST
Completed - The scheduled maintenance has been completed.
Sep 6, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 16:06 CEST
Scheduled - On Sunday, September 6th, between 5:00 am and 8:00 am CEST (UTC +2; EDT -6), we’ll conduct scheduled maintenance to strengthen our infrastructure.
For up to 30 seconds during this time, the proton.me website may take longer to load.
Thank you for your understanding!
Sep 2, 09:00 CEST
Completed - The scheduled maintenance has been completed.
Sep 2, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 13:49 CEST
Scheduled - On Wednesday, September 2nd, between 8:00 am and 9:00 am CEST (UTC +2; EDT -6), we'll conduct scheduled maintenance to strengthen our infrastructure.
This maintenance will be batched into two separate downtime windows. The first will last up to 30 seconds and will cause complete unavailability of all Proton services. The second will last up to 30 seconds; and during this time, Mail users may experience availability issues (e.g., inbox will appear read-only).
Thank you for your understanding!
Sep 1, 20:49 CEST
Resolved - UPDATE:
The incident recovery caused some push notifications related to suspicious login activity to be delivered several hours later than expected.
The delay affected only the delivery of these notifications and was related to the service disruption experienced earlier today. The delayed notifications have now been processed, and the system has returned to normal operation.
We apologize for any confusion this may have caused.
---
Earlier today, a subset of Proton users experienced intermittent service disruptions.
The incident began during exceptional database maintenance following last week's datacenter overheating incident. The maintenance had been tested and was expected to cause only a brief disruption.
However, the switchover exposed additional instability under high load, and this forced us to remove some additional infrastructure from service and operate at reduced capacity for a time.
We have now stabilized all Proton services and all are currently operational. No user data has been lost. We apologize for the disruption.
Sep 1, 19:26 CEST
Monitoring - Traffic limitations have been fully removed for all users.
Services are returning to normal operation, and outgoing mail will be gradually re-enabled in 15 minutes. Messages that were queued during the disruption are being delivered progressively
Our engineers continue to monitor the infrastructure closely as capacity returns to full levels.
We'll confirm here once everything is completely back to normal.
Sep 1, 19:10 CEST
Identified - Database capacity is being restored. Traffic limitations are being gradually lifted and outgoing mail will be re-enabled as soon as the situation is stable. Queued emails will be delivered progressively, and no data was lost as a result of this disruption.
Thank you for your patience, we'll update you again once everything is back to normal.
Sep 1, 16:42 CEST
Update - We are currently dealing with residual hardware failures that are likely related to the damage suffered from the overheating incident last week. At the moment we are operating at a reduced capacity, while our engineers work to bring additional infrastructure online. We apologize for the unfortunate timing of this incident and any disruption or inconvenience this may have caused you.
Sep 1, 14:37 CEST
Investigating - We’re aware that a small number of users may be experiencing issues accessing Proton services.
Our team is investigating and we will share updates here as soon as possible.
We apologize for the inconvenience.
Sep 1, 16:12 CEST
Completed - The scheduled maintenance has been completed.
Sep 1, 15:12 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 15:11 CEST
Scheduled - As part of ongoing work to improve Proton's reliability and resilience, we will perform a short emergency maintenance.
A subset of users may experience a brief service disruption of up to approximately 5 minutes during the maintenance window. No user data will be lost.
We apologize for any inconvenience and appreciate your understanding.
THIS IS A SCHEDULED EVENT Aug 31, 10:34 CEST - Nov 30, 09:34 CET
Aug 31, 10:34 CEST
Scheduled - In the following weeks various paid Proton VPN servers will be in temporary maintenance mode, for a short duration period, in order to allow us to perform a major infrastructure upgrade, paving the way for overall increased performance and efficiency of our Proton VPN infrastructure.
macOS users on the IKEv2 protocol will need to switch to a different protocol: https://protonvpn.com/blog/ikev2-ending
OpenVPN configuration files downloaded before September 2023 will no longer be supported - users will need to download a new OpenVPN configuration file: https://protonvpn.com/blog/old-ovpn-configs
We apologize for the occasional inconvenience
Aug 27, 02:27 CEST
Resolved - This outage has now been largely resolved, and services are back online. We are still clearing a few lingering issues, however, meaning some users will experience delays in email delivery and reception, and receiving notifications. No data has been lost as a result of this outage.
UPDATE: We have now resolved the remaining minor issues. We will be providing a post mortem with more information about the incident, here on the status page, after we complete the incident clean up.
Aug 27, 01:57 CEST
Monitoring - A fix has now been implemented, and we're monitoring results. This means most services have been recovered for most users now, but our efforts to recover the remaining instances continue.
Aug 27, 01:37 CEST
Update - Our efforts to restore impacted services are now yielding results, and as a result are starting to recover for some users. Meanwhile, we are continuing recovery operations.
Aug 27, 00:38 CEST
Identified - We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites.
Aug 27, 00:18 CEST
Update - It appears that Proton VPN works for some, so it has been changed to "Partial Outage" rather than "Major Outage"
Aug 27, 00:14 CEST
Update - We are continuing to investigate this issue.
Aug 27, 00:11 CEST
Update - We are continuing to investigate this issue.
Aug 27, 00:09 CEST
Investigating - We are currently investigating this issue.
Aug 4, 09:00 CEST
Completed - The scheduled maintenance has been completed.
Aug 4, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 15:51 CEST
Scheduled - On Tuesday, August 4th, between 08:00 am and 09:00 am CEST (UTC +2; EDT -6), we'll conduct scheduled maintenance to strengthen our infrastructure. During that time, Proton Drive users may experience availability issues (e.g., volumes will appear read-only). The maintenance will last up to 90 seconds.
Thank you for your understanding!
Jul 16, 11:19 CEST
Resolved - This incident has been resolved.
Jul 15, 06:27 CEST
Investigating - Some Proton VPN servers in the Dominican Republic are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
Jul 13, 12:22 CEST
Resolved - This incident has been resolved.
Jul 10, 16:31 CEST
Monitoring - Login access across Proton services has been restored. Our engineering teams are monitoring the recovery and investigating the root cause to prevent a recurrence.
We apologize for the disruption and thank you for your patience.
Jul 10, 15:42 CEST
Update - We are currently experiencing an incident affecting login across Proton services.
Our engineering teams are actively investigating and working to restore normal access as quickly as possible.
We apologize for the disruption and will provide further updates as soon as more information is available.
Jul 10, 15:40 CEST
Update - We are currently experiencing an incident affecting login across Proton services.
Our engineering teams are actively investigating and working to restore normal access as quickly as possible.
We apologize for the disruption and will provide further updates as soon as more information is available.
Jul 10, 15:39 CEST
Update - We are continuing to investigate this issue.
Jul 10, 15:38 CEST
Update - We are continuing to investigate this issue.
Jul 10, 15:38 CEST
Update - We are currently experiencing an incident affecting login across Proton services.
Our engineering teams are actively investigating and working to restore normal access as quickly as possible.
We apologize for the disruption and will provide further updates as soon as more information is available.
Jul 10, 15:35 CEST
Investigating - We are aware of an incident, the team is working on investigating it.
Jul 7, 22:00 CEST
Completed - The scheduled maintenance has been completed.
Jul 7, 21:23 CEST
Scheduled - Some Proton VPN servers in Colombia are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
Jun 30, 17:00 CEST
Resolved - We experienced an infrastructure issue on our API that caused some users to experience an empty Calendar app on Android, with no events or calendars displayed. No data was lost, and all events and calendars remained safe. The underlying issue was resolved at 2026-06-30 19:38 UTC.
If you have been affected and are still not seeing your data within the app, here are quick steps to resolve the issue:
Tap the hamburger menu on the left side → Click Refresh
If that was not sufficient, you can log out and log back in.
Should you require further assistance in the matter, please contact support.
Jun 29, 16:30 CEST
Resolved - This incident has been resolved.
Jun 29, 13:49 CEST
Investigating - Proton VPN servers in North Macedonia are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
Jun 25, 12:16 CEST
Resolved - This incident has been resolved.
Jun 25, 09:30 CEST
Investigating - Some Proton VPN servers in Cuba, Honduras, Guatemala and the Dominican Republic are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.
Jun 25, 01:45 CEST
Resolved - All servers have been restored.
Jun 25, 01:41 CEST
Monitoring - All servers are now booting,
Jun 25, 00:58 CEST
Update - A power cut in an upstream datacenter affected some of our Swiss servers. It has been resolved and we are proceeding with restoring the most critical servers.
Jun 24, 23:41 CEST
Identified - One of our providers is currently experiencing a partial outage, affecting some of our CH server fleet. The service remains otherwise operational, and we are working on a solution.
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