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Respecting customers

ON SECURITY By Susan Bradley Normally, I like to give actionable information. This article won’t do that. Sure, I’ll give you a few tips here and there, but for the vast majority of this week’s column, I’ll be pointing out instances of vendor arrogance. I’m going to begin with Microsoft (of course, and deservedly so), […]

Windows Insider changes

On April 10, Alex Oot from Microsoft’s Windows Insider Program team posted Improving your Windows Insider experience to the Insider’s blog. If you are participating as an Insider, you’ll want to read the post. There are several announcements in the post, but one might catch your attention. Under the heading β€œClearer channel definitions,” the post […]

Microsoft Experimentation and Configuration Service (ECS)

I received a call from a friend yesterday morning asking me to remove something from Outlook. It just showed up. β€œIt” was a Copilot icon on the left edge of the message block when writing an email. A grayed-out instruction suggesting using Copilot has been in the message block for some time, but it vanishes […]

How Microsoft made its Answers forums less useful

MICROSOFT By Mary Branscombe There are multiple ways to talk to Microsoft about problems and missing features. You must know where to go, and you may need some help from AI. It’s not surprising that Microsoft, with so many products and services, doesn’t have just one place to get help. Replacing Microsoft Answers with Microsoft […]
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