Silent Ransom Group, a long-running data extortion operation, continues to hit U.S.-based law firms by impersonating IT support and, in some cases, visiting victims in person to gain physical access to computers, the FBI said in an alert Tuesday.

The closed group, which likely operates from Russia and emerged in 2022 after Conti disbanded, has claimed responsibility for more than 100 attacks with activity surging during the past few months, according to researchers.

The FBI’s warning comes exactly one year after the agency released a previous alert about Silent Ransom Group consistently targeting law firms since mid-2023. The group doesn’t deploy encryption, but its dual use of social engineering and in-person visits for data theft is extremely rare with no known parallels across the vast cybercrime ecosystem, multiple experts told CyberScoop.

“There were probably a lot of times that this failed before it started succeeding because there’s a lot of trial-and-error involved,” said Allan Liska, field chief information security officer at Recorded Future. Whereas other ransomware groups would rather move on to other tactics or targets, “Silent Ransom Group has seen the value especially in going after law firms, and so they’re willing to put the extra effort into it,” he added. 

The data extortion group, which is also tracked as Chatty Spider, UNC3753 and Storm-0252, isn’t as prolific as more high-tempo ransomware groups. Yet, it’s having a noticeable impact due to its proven knack for attacking organizations in the legal sector.

Halcyon tracked 134 ransomware incidents against law firms and legal services during the first quarter of this year, making it the fourth-most targeted industry accounting for more than 6% of all ransomware attacks the company tracked during the period. 

Silent Ransom Group and Inc, a ransomware-as-a-service operation dating back to mid-2023, are largely responsible for that uptick, said Cynthia Kaiser, senior vice president at Halycon’s Ransomware Research Center.

“Silent was the first group to really just be targeting law firms, and they’ve targeted major law firms” with a clear understanding of what’s most problematic for organizations in that segment, she added. “The theft of data in and of itself is the biggest issue for the law firms, so they’re tailoring a lot of their operations around what they know about the sector.”

Law firms are a rich target because data theft creates huge privilege and reputational problems, which creates the perception they might be more willing to pay high extortion demands, Kaiser said.

Silent Ransom Group’s social engineering scheme involves phone calls or phishing emails that urge employees to call one of the group’s associates posing as IT support, the FBI said. If the group’s attempt to gain access to the employee’s computer via remote access tools fails, it sends an associate to the victim’s location to physically attach a storage device to the victim’s workstation. 

This extra step is unique and places Silent Ransom Group in a completely different mode of operation than its peers in ransomware and data theft extortion. Some aggressive data theft extortion groups have harassed and threatened executives and employees with physical violence, but in-person visits for data theft are extraordinary.

“While Flashpoint has observed threat actors soliciting or co-opting both witting and unwitting insiders, we have not observed them physically sending attackers to victim locations. This tactic carries significant risk, as threat actors are able to use technology to obscure their real-world identities,” said Ian Gray, vice president of cyber threat intelligence operations at Flashpoint. 

Joe Slowik, director of cybersecurity alerting strategy at Dataminr, said it’s easy to question why potential victims would fall for this tactic. “However, humans in the workplace need to implicitly trust others to get their jobs done,” he said. 

“Questioning everything, while seemingly desirable, introduces significant friction and distrust in workplace environments and limits productivity in arbitrary ways,” Slowik added. “Criminal entities will continue to prey on human weaknesses and dependencies for success, and placing the burden solely on employees to defend against this is unfair and unreasonable.”

The FBI did not provide details about the people Silent Ransom Group uses to initiate the fake IT support calls or visit victims in person. Yet, with the group’s operators based in Russia, researchers speculate gig workers or subcontractors are playing a critical role by placing voice-based phishing calls in a common language and visiting victims at their workplace. 

Liska said he’s under the impression the group is using freelance taskers that don’t necessarily know they are committing a crime. “They may be suspicious, but you know, they need the money,” he said. 

“It’s kind of like a Doordash person that delivers Arby’s,” Liska said. “You know you’re doing really bad things to people, but you know what, they’re paying you to deliver.”

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Voice-based phishing, a form of social engineering where attackers call employees or IT help desks under false pretenses in an attempt to gain access to victim networks, surged in 2025, Mandiant said Monday in its annual M-Trends report. 

These points of intrusion, which have been a hallmark of attacks attributed to members of the cybercrime collective The Com, including offshoots such as Scattered Spider, accounted for 11% of all incidents Mandiant investigated last year.

Exploited vulnerabilities remained the top initial access vector for the sixth-consecutive year, giving attackers footholds in 32% of all incidents last year, the company said. Yet, the rise of voice phishing marks a concerning shift in tactics, especially in large-scale attacks with sweeping impacts.

“This type of social engineering attack is extremely powerful. It is more time consuming, obviously it requires skills and impersonation skills that the threat actors need to have, especially when they contact their IT help desk,” Jurgen Kutscher, vice president at Mandiant, told CyberScoop. “We’ve clearly seen several threat actors being very specialized and very successful with this type of attack.”

Voice-based phishing was at the root of multiple attack sprees Mandiant responded to last year, including campaigns targeting Salesforce customers attributed to threat groups Google Threat Intelligence Group tracks as UNC6040 and UNC6240.

This global shift in attacks was most clearly seen in the sharp drop in email-based phishing., For years, phishing has been a popular method because it’s cheap and requires little technical skill. It works much like high-volume advertising — a spray-and-pray strategy focused on reaching as many people as possible rather than specific targeting.

Email phishing is no longer a top initial access vector, according to Mandiant. The incident response firm said it was only responsible for 6% of intrusions last year, down from 14% in 2024 and 22% in 2022.

“The higher the investment, the higher the payout needs to be,” Kutscher said. “[Interactive phishing] takes a significant amount of time and investment. So as an attacker, you’ve got to do that when you believe that there’s a significant return.”

These techniques are difficult to defend against because they’re designed to exploit human instincts and bypass many security controls. “We’ve always said, unfortunately the human tends to be the weakest link,” Kutscher said. 

Social engineering, of course, wasn’t the only way attackers gained access to victim networks last year. Exploited defects remain a persistent problem.

The top three vulnerabilities Mandiant observed as the initial access vector in 2025 include CVE-2025-31324 in SAP NetWeaver, CVE-2025-61882 in Oracle E-Business Suite and CVE-2025-53770 in Microsoft SharePoint.

Attackers of various origins and objectives exploited all three of the vulnerabilities en masse and as zero-days. 

Mandiant clocked 500,000 combined hours of incident response investigations globally last year, up from 450,000 hours in 2024.

Technology companies were the most frequently attacked in 2025, accounting for 17% of all incidents. The following most-targeted industries included finance at 14.6%, business and professional services at 13.3% and health care at 11.9%.

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